Vivint has made a significant splash in the home security market, attracting a wide array of consumers with its promise of smart home integration and customization. However, pricing for Vivint systems remains a topic of heated discussion. With varied online information and a myriad of customizations affecting final costs, potential customers often find themselves overwhelmed. Let’s demystify Vivint’s pricing structure and see whether its services provide substantial value for your hard-earned money.
Vivint System Pricing: Breaking It Down
At its core, Vivint’s pricing model consists of two primary components: equipment costs and monthly monitoring fees.
Initial Equipment Costs
The cost of Vivint’s security equipment can vary significantly based on your specific needs. For those starting from scratch, a basic security package may range from $599.99 to $1,799.99. The final cost largely depends on your selection of devices, such as door/window sensors, motion detectors, smart locks, indoor and outdoor cameras, and smart home devices like thermostats.
As per users’ experiences shared on Reddit, for instance, costs can spiral upward for a comprehensive system. More elaborate setups, involving multiple cameras and additional smart devices, could drive monthly costs upward of $75 or more.
Monthly Monitoring Costs
Vivint’s monthly monitoring costs typically start around $39.99. However, the fees can escalate based on factors such as the amount of equipment installed, the chosen monitoring package, and added services like cloud storage or LTE cellular service. As reported by some users, costs may climb up to $100 per month, particularly for extensive setups.
Vivint Pricing: What You’re Paying For
When signing up for a Vivint system, you’re essentially paying for two different aspects: the security equipment and the ongoing service. This includes professional installation, 24/7 professional monitoring, customer support, and access to the Vivint Smart Home app.
The professional monitoring ensures that in case of an emergency, the authorities will be alerted even if you’re unable to respond. Moreover, Vivint’s top-notch app allows you to control your system remotely, receive real-time alerts, and check your home’s status at any time.
Is Vivint Worth the Price?
The answer to whether Vivint is worth the price largely depends on individual needs and budgets. For some, the high-level customization, smart home integration, and professional service justify the costs. On the other hand, customers who prioritize lower costs and avoid long-term contracts might find other options more appealing.
It’s important to remember that with Vivint, you’re not only buying a security system but investing in a comprehensive smart home ecosystem. Its strength lies in the seamless integration of security and home automation features, backed by robust customer service and professional monitoring.
Transparency and Pricing Discrepancies
One significant point of contention that emerges from online discussions is the perceived lack of transparency around Vivint’s pricing. Some customers have expressed frustration over discrepancies in quoted prices, fees, and the actual amount charged.
If you’re considering Vivint, ensure to get a detailed quote that includes equipment costs, installation fees, and monthly monitoring costs. Always confirm the final price and the terms of the contract before signing up.
While Vivint’s pricing structure might seem complex, understanding its breakdown can help you make an informed decision. For tech-savvy homeowners looking to invest in a high-quality, fully-integrated smart home security system, Vivint could indeed be a worthy investment. However, it’s vital to balance your security needs, home automation desires, and budget constraints before committing to a contract.
Remember, the best security system is the one that meets your individual needs and provides peace of mind. Happy shopping!
Frequently Asked Questions about Vivint Pricing
1. Is there a monthly fee with Vivint?
Yes, Vivint requires a monthly fee for its professional monitoring service. This charge ensures your home security system is monitored 24/7 by professionals who can immediately respond and alert authorities during an emergency. The monthly fee usually starts around $39.99 but can increase based on the level of service you select and the number of devices you have installed in your home.
2. Do you have to pay for Vivint equipment?
Vivint offers two options when it comes to equipment payment: upfront or financed over time. If you opt for financing, the cost of the equipment is incorporated into your monthly monitoring fee. On the other hand, you can pay the entire amount upfront and just pay for the monitoring service each month. Remember, the cost of equipment varies based on the devices you choose to include in your system.
3. Does Vivint offer a trial period?
Vivint doesn’t provide a standard trial period. However, they do offer a ‘Right of Rescission’ period which is typically 3 days but can vary depending on your location. This period allows you to cancel the agreement without penalty. For the most up-to-date information, it’s best to directly contact Vivint or visit their website.
4. How much should monthly security monitoring cost?
The cost for monthly security monitoring varies widely in the industry, typically ranging from $15 to over $60. Vivint’s monthly monitoring fee starts around $39.99, but this can increase based on the complexity of your system and the specific services you select. It’s essential to assess what each provider’s service includes – such as mobile app access, smart home integration, and video monitoring – when comparing costs.
5. What happens if I move to a new home?
Vivint provides a move service, where they’ll help you uninstall the equipment from your current home and reinstall it in your new one. There might be a fee associated with this service, so it’s best to contact Vivint’s customer service for exact details when you’re planning a move.
6. Can I cancel my Vivint contract?
As per the terms of most Vivint agreements, you are usually committed to the length of the contract, often 5 years if you finance the equipment. If you wish to cancel before this term, you may have to pay the remaining balance. However, the company does review cancellation requests on a case-by-case basis. For instance, in case of a significant life event like a move, death, bankruptcy, or military deployment, you may be eligible for special cancellation terms.
7. What’s included in Vivint’s equipment starter kit?
Vivint’s equipment starter kit generally includes the Smart Hub (central control panel), a few door/window sensors, and a motion detector. Depending on the package you choose, it can also include devices like a doorbell camera, indoor/outdoor cameras, a smart lock, a glass break detector, and smart home devices such as a smart thermostat.
8. Can I install Vivint equipment myself?
No, Vivint security systems require professional installation, which ensures the proper operation and maximizes the efficiency of the devices. Vivint uses certified Smart Home Pros to install and configure your system. An installation fee is usually involved, the exact amount of which depends on your system’s complexity.
9. What is the average lifespan of Vivint equipment?
Vivint equipment is built to last, with an average lifespan ranging between 5 to 7 years for most devices, although this can vary based on factors like usage and environmental conditions. Additionally, Vivint offers a limited warranty for the first 120 days post-installation, covering defects in material or workmanship. After that, a Premium Service plan is available for extended warranty coverage.
10. Is Vivint compatible with other smart home devices?
Vivint systems offer extensive compatibility with a wide range of smart home devices. These include popular voice assistants like Amazon Alexa and Google Home, allowing for voice-controlled security and home automation. It also supports Z-Wave, facilitating integration with other smart home devices like thermostats, lights, and locks from various manufacturers.
11. Can I access Vivint security system remotely?
Yes, you can. Vivint offers a mobile app that allows you to remotely control and monitor your home security system. Through the app, you can arm/disarm your system, check your system’s status, view live and recorded video, and receive real-time notifications about activity in your home.
12. What happens to my Vivint system during a power outage?
Vivint’s Smart Hub and many of its devices come with a battery backup, ensuring your security system remains operational during a power outage. The backup battery duration varies between devices and depends on the device’s use during the outage. Additionally, because the system uses cellular communication, it stays connected to the monitoring center even if the internet goes down.
13. How can I pay my Vivint bills?
Vivint offers several convenient ways for customers to pay their bills. These include online payments through the Vivint portal or the Vivint app, automated payment through AutoPay, and over-the-phone payments. Vivint does not accept mail-in or in-person payments.
14. How does Vivint handle false alarms?
Vivint’s monitoring center always attempts to verify alarms by contacting you before alerting emergency services, which helps reduce false alarm incidents. If you realize that an alarm has been falsely triggered, you can cancel the alarm using your user code at your panel or through the Vivint mobile app. If you’re unable to cancel in time, it’s crucial to let the monitoring center know it was a false alarm when they call.
15. Can I move my Vivint system to a new house?
Yes, Vivint offers a moving program for customers who want to take their security system with them to a new residence. Be sure to contact Vivint’s customer service well in advance of your move to schedule the uninstallation at your current home and reinstallation at the new location. Fees may apply, so it’s recommended to discuss the details with a Vivint representative.
16. What happens if my Vivint equipment malfunctions?
If you face issues with your Vivint equipment, their customer support team is available 24/7 to assist you. If the problem can’t be resolved remotely, Vivint can send a technician to your home to identify and fix the issue. If you subscribe to their Premium Service plan, the cost of this service is included; otherwise, a service charge may apply.
17. Does Vivint offer smoke and carbon monoxide detectors?
Indeed, Vivint offers both smoke detectors and carbon monoxide detectors as part of their home security product lineup. These devices are professionally monitored, meaning in case of an emergency, Vivint’s 24/7 monitoring centers are immediately alerted and can notify local authorities if necessary.
18. What security features does the Vivint outdoor camera offer?
Vivint’s outdoor camera, the Vivint Outdoor Camera Pro, offers several notable features. It comes with Smart Sentry™ technology, which can deter potential intruders with light and sound. The camera also supports two-way communication, allowing you to speak with visitors directly from your smartphone. Other features include night vision, wide-angle lens, and HD video capture.
19. Can I integrate my existing home automation devices with Vivint?
Vivint is compatible with a variety of third-party smart home devices via Z-Wave technology. This means you can control smart lights, thermostats, and locks from other manufacturers right from the Vivint app. However, not all devices may be compatible, so it’s best to check with Vivint or the device manufacturer for specifics.
20. How does Vivint’s medical pendant work?
Vivint’s medical pendant is a wearable device that allows you to alert the monitoring center in case of a medical emergency. By pressing the button on the pendant, a signal is sent to the Vivint Smart Hub, which in turn contacts the monitoring center. The center then reaches out to verify the emergency and dispatch medical services if needed.