Vivint Smart Home provides a range of security and home automation services, attracting many homeowners. This comes with a robust system and state-of-the-art equipment, making it an attractive option. However, understanding Vivint’s cost structure may not be straightforward due to varying package costs and installation fees.
Vivint Equipment Packages
Vivint provides several equipment packages, with pricing starting at $599.99 for the base kit. There’s also a more extensive kit available at $1799.99. In the former package, monitoring starts at $39.99, while in the latter, a higher monitoring fee applies.
The starter kit includes a smart hub, door/window sensors, and the option to add on devices like cameras and smart locks. It’s worth noting that each additional camera raises your service costs by $5 per month.
The premium kits include more advanced features such as outdoor cameras, doorbell cameras, smart locks, and more. However, these come at a significantly higher cost and are typically more suitable for homeowners requiring advanced home security features.
Vivint often waives the initial installation fee when you’re getting the system installed. However, you may still be liable for additional costs. For example, the integration of third-party devices like Nest or MyQ may cost around $60 each. Remember that a Vivint technician’s service call costs $199, should you need one in the future.
Vivint’s monitoring service costs can vary based on the equipment you choose. The costs usually start at $29.99 for a system with only security features. More comprehensive plans, including cloud service and LTE cellular service, can bring the cost up to $50 a month.
Is Vivint Worth the Price?
Now, to answer the million-dollar question – is Vivint worth it? Well, it depends on your unique needs and budget. For some homeowners, Vivint’s sophisticated features, top-notch iOS app, and reliable service make the costs worthwhile. For others, they might find more value in alternative home security solutions.
In summary, Vivint offers flexibility in choosing the equipment and services that suit your needs. However, it is crucial to have a clear understanding of the costs involved, from the equipment packages to the ongoing monitoring fees, to make an informed decision.
Frequently Asked Questions
What is Included in Vivint’s Packages?
Vivint’s packages primarily include a smart hub and door/window sensors. The premium package additionally offers a variety of advanced devices such as outdoor cameras, doorbell cameras, and smart locks. You have the option to personalize your package by adding extra devices as needed.
Does Vivint Charge Monthly Fees?
Yes, Vivint charges monthly monitoring fees. The cost usually begins at $29.99 for a basic security setup. However, the fee may increase if you opt for a more comprehensive plan, with the maximum reported rate being around $50 per month.
Do I Own the Equipment from Vivint?
Yes, after you fulfill your contract with Vivint, the equipment is yours to keep. However, it’s crucial to note that some devices may not work without Vivint’s monitoring service.
How Long is a Vivint Contract?
Vivint contracts typically last for 60 months, equating to five years. This duration is a significant commitment, so it’s essential to be sure about your decision before signing up.
What is the Cost of Additional Vivint Services?
Additional services from Vivint, such as integrating third-party devices like Nest or MyQ, can cost around $60 per device. If you require a service call from a Vivint technician, be prepared for a $199 charge.
What are the Costs for Installing Outdoor Cameras?
Outdoor cameras are typically included in the more premium packages. However, if you choose to add them to your existing system, each additional camera increases your service cost by $5 per month. There may also be installation charges associated, although Vivint often waives these fees.
What is Vivint’s Policy for DIY Installations?
For those considering a do-it-yourself installation, remember that any time you require a technician, Vivint will charge a $199 service call. So, while you can add cameras and other devices to a DIY kit, it may be more cost-effective to have Vivint handle the installation.
How Do Vivint’s Prices Compare with the Market?
Vivint’s pricing structure is relatively higher compared to many home security providers, largely due to the advanced features and high-quality equipment. However, the perceived value varies by individual and depends on specific needs and preferences.
Are there any Hidden Fees with Vivint?
With Vivint, the most significant costs are upfront – for equipment and installation. However, the company is transparent about its fees, and any additional charges, such as those for integrating third-party devices, are generally disclosed during the initial consultation.
Can I Terminate My Vivint Contract Early?
Yes, but doing so may incur a termination fee. This fee can be up to 100% of the remaining contract balance, making early termination a costly affair. Always review your contract details to understand the implications of early termination.
What if I’m not Satisfied with Vivint’s Service?
Vivint provides a 30-day trial period for new customers. If you’re not satisfied with their service within this window, you may cancel your contract without any penalties. However, after the trial period, termination fees may apply.
How Does Vivint’s Pricing Structure Work?
Vivint’s pricing structure is split into two primary components. First, there’s the upfront equipment cost, which can range from $599.99 to $1799.99, depending on the package chosen. Second, there’s a monthly monitoring fee, starting at $29.99 and going up based on the package and added equipment.
Can I Integrate Existing Smart Home Devices with Vivint?
Yes, Vivint’s systems are compatible with several third-party smart home devices. However, integration fees may apply, with users reporting a charge of approximately $60 per device.
Does Vivint Offer Financing Options?
Yes, Vivint offers flexible financing options for their equipment, which allows customers to spread out their equipment costs over the contract period instead of paying a hefty upfront sum. However, it’s crucial to note that this arrangement could increase the overall cost due to interest.
Are There Any Discounts or Promotions Available with Vivint?
Vivint occasionally offers promotional discounts, particularly for new customers. These may include reduced equipment costs, waived installation fees, or discounted monthly rates. It’s advisable to consult with a Vivint representative to learn about any current offers.
What is Vivint’s Policy on Moving or Relocating?
If you’re moving, Vivint offers a free-of-charge relocation service for customers who’ve been with them for over a year. For customers who’ve been with Vivint for less than a year, a $99 moving fee applies. Moreover, a new contract will begin at the new location.
How Does Vivint Handle System Upgrades?
If you want to upgrade your existing Vivint system, you may need to pay additional costs. These will depend on the types of devices you’re adding and whether a new installation process is necessary. It’s best to discuss potential upgrades directly with Vivint for a clear understanding of costs.
Does Vivint Offer Professional Installation?
Yes, professional installation is a standard part of Vivint’s service. However, installation fees may apply, although these are often waived as part of promotional deals or specific package agreements.
Can I Use Vivint’s Equipment Without Their Monitoring Service?
Generally, Vivint’s equipment requires their monitoring service to function correctly. However, once your contract term is up and you’ve paid for your equipment in full, you could potentially use the hardware with a different provider, given compatibility.
How Reliable is Vivint’s Service?
Vivint is known for its reliable, high-quality equipment and prompt customer service. However, the perceived value and reliability can vary among users, and it’s essential to consider personal requirements and expectations when evaluating the service.
Does Vivint Require a Long-Term Contract?
Yes, Vivint usually requires customers to sign a long-term contract ranging from 42 to 60 months. This allows users to spread out the cost of the equipment over several years. However, it also means that you are committed to their service for the contract period.
What Happens If I Cancel My Vivint Contract Early?
If you choose to cancel your contract with Vivint before the term expires, you’ll likely need to pay a cancellation fee. This usually involves paying the remaining balance of your contract. As such, it’s essential to be sure about your commitment to Vivint before signing up.
Can I Control Vivint Security System From My Smartphone?
Yes, one of the key features of Vivint’s service is its smart home capabilities. Using the Vivint app, you can control your security system and any connected devices from anywhere. This includes locking and unlocking doors, viewing security camera footage, and adjusting your home’s temperature.
How Does Vivint Compare to Other Home Security Providers?
Vivint stands out for its extensive range of high-quality equipment and its focus on smart home integration. The ability to control your system and connected devices from a single app is a significant benefit. However, the long-term contract and high equipment costs may not suit everyone, so it’s essential to compare options before deciding.
Is Vivint’s Customer Service Reliable?
Vivint is generally regarded as having reliable and responsive customer service. They provide 24/7 monitoring and have support teams available to assist with technical issues or general inquiries. However, some users have reported issues with contract transparency and sales tactics, which is something to consider.
What is Vivint’s Response Time in Case of an Emergency?
Vivint boasts fast response times in emergencies thanks to its 24/7 monitoring service. In the event of a triggered alarm, Vivint’s monitoring team will attempt to contact the homeowner. If they can’t reach you or verify the alarm, they’ll dispatch emergency services to your home.
How Often Should I Update My Vivint Security System?
The frequency of updates depends on your specific needs and the rapidly evolving technology. New equipment and features are released periodically, but it’s not always necessary to update immediately. Consulting with a Vivint representative can give you a better idea of when an update might be beneficial.
How Secure is the Vivint Security System?
Vivint’s security systems utilize encrypted wireless communication, making them highly secure against potential hacks or breaches. However, like any smart system, it’s essential to regularly update your system and maintain strong, unique passwords to ensure maximum security.
What if There’s a Power Outage, Will My Vivint System Still Work?
Yes, Vivint’s security equipment includes a battery backup system that keeps your security system running in the event of a power outage. The length of backup power will vary depending on the specific equipment and the duration of the outage.