OnStar, the in-car security and assistance service provided by General Motors, has sparked considerable debate over its true value. While some consumers appreciate the added peace of mind it brings, others question whether its monthly cost is truly worth the services it provides.
What Does OnStar Offer?
Before delving into the financial specifics, it’s important to understand what OnStar provides. The service offers automatic crash response, emergency services, stolen vehicle assistance, and roadside assistance. Additionally, it includes remote vehicle access, unlimited in-vehicle data, and access to certain in-vehicle apps.
The True Cost of OnStar: Monthly Subscriptions
OnStar offers different pricing plans, starting from $14.99 to $49.99 per month, each with its unique bundle of features. The most basic plan, the Remote Access Plan, is priced at $14.99 a month. It grants users the ability to start their engine, check fuel level, and tire pressure remotely using their smartphone.
For a bit more, at $24.99 per month, the Connected Vehicle plan adds Wi-Fi Hotspot access and In-Vehicle Apps. Stepping up to the $29.99 Safety & Security plan includes Automatic Crash Response, Roadside Assistance, and the OnStar Guardian app.
If you want the full package, the Premium plan will set you back $49.99 per month, and includes every feature offered by OnStar, including Unlimited In-Vehicle Data.
The Voice of the Consumers: Is It Worth It?
In an era where smartphones and smart devices have become ubiquitous, many users question the necessity of a separate, paid service like OnStar. Several Reddit threads devoted to the subject offer mixed opinions, with a general consensus leaning towards OnStar not being worth the expense.
Most commenters felt that the services provided by OnStar, like remote vehicle access and vehicle diagnostics, are things that most modern smartphones or other car brands offer at a lower price or even for free. Some users also expressed frustration with the user interface and overall functionality of OnStar’s app, citing it as clunky and outdated.
Savvy Savings: How to Lower Your OnStar Costs
If you decide that OnStar’s services are beneficial to you, but you’re concerned about the cost, there are ways to reduce your monthly bill.
Firstly, some users reported that complaining or expressing dissatisfaction with the service can result in reduced costs. Secondly, bundling your OnStar subscription with AT&T data plans can result in significant savings, with some users reporting a bundle cost of $23 per month.
The Bottom Line: To Subscribe or Not to Subscribe
Ultimately, the decision to subscribe to OnStar will depend on your specific needs and financial situation. If you prioritize peace of mind and security while on the road, and don’t mind the monthly cost, then OnStar’s suite of services may be worth the investment.
On the other hand, if you’re tech-savvy and already have access to similar features through your smartphone or other in-vehicle services, you might find OnStar redundant and not worth the additional cost.
Remember, personal finance is just that: personal. What might seem expensive or unnecessary to one person could be invaluable to another. Therefore, consider your unique circumstances and make the decision that best fits your needs and budget.
FAQs: Understanding OnStar Costs and Features
Q1: What Does the Most Basic OnStar Plan Include and How Much Does It Cost?
A: The most affordable OnStar plan is the ‘Remote Access’ Plan. It costs $14.99 per month and includes remote features such as remote start, door lock/unlock, vehicle location, and the monitoring of key vehicle diagnostics. This plan offers a basic set of features ideal for users seeking simple remote control of their vehicle’s main functions. However, it’s worth noting that its capabilities are limited when compared to more extensive OnStar plans.
Q2: Are there Any Bundle Deals or Discounts Available for OnStar Services?
A: Yes, OnStar often provides special discounts, bundle offers, or extended trial periods to new users or existing customers looking to upgrade. Some users have mentioned that by calling and expressing concerns about the cost, they were offered a discounted rate. Nevertheless, it’s essential to remember that these discounts can be temporary, and the regular cost may apply after a certain period.
Q3: How Much Does the OnStar Premium Plan Cost and What Services Does It Include?
A: Priced at $49.99 per month, the Premium plan is the most comprehensive OnStar package. It provides a wide range of services, including automatic crash response, emergency services, stolen vehicle assistance, roadside assistance, and unlimited in-vehicle data. Additionally, it allows access to OnStar Guardian® app, in-vehicle apps, and remote vehicle access.
Q4: Can I Pay for OnStar Services Annually Instead of Monthly?
A: OnStar generally operates on a monthly subscription basis. However, some users have reported that they were offered an annual plan when they called to cancel their service. The availability and price of such offers may vary and are usually subject to change. Always contact OnStar directly for the most accurate information.
Q5: Is the Cost of OnStar Worth It Compared to Other Similar Services?
A: Opinions on the value of OnStar services vary widely among users. Some find the emergency response features and remote access extremely useful, while others argue that similar services can be obtained through smartphone apps or other vehicle telematics systems at a lower cost. Deciding whether the cost of OnStar is worth it ultimately depends on your specific needs, preferences, and budget.
Q6: What Happens to OnStar Services If I Sell My Vehicle?
A: If you sell your vehicle, the OnStar services will not automatically transfer to the new owner. The new owner will need to subscribe to OnStar separately. As the original owner, it is your responsibility to contact OnStar and deactivate the service for your account.
Q7: Can I Use OnStar Services on My Smartphone?
A: Yes, with the OnStar Guardian app, you can use key safety services right on your phone or smart speaker. It costs $15.00 per month, and it allows you to share the app with up to seven loved ones.
Q8: Does OnStar Provide International Coverage?
A: Yes, OnStar services are available in the United States, Canada, Mexico, China, and many European countries. However, specific services can vary by region, so it’s best to contact OnStar directly or check their website for details on international coverage.
Q9: How Does the OnStar Stolen Vehicle Assistance Work?
A: OnStar Stolen Vehicle Assistance uses GPS technology to help authorities locate your vehicle if it’s stolen. With your consent, OnStar can remotely slow down your vehicle and even immobilize it to aid in its recovery. It’s important to note that you must file a police report first, and this service should not replace taking preventive measures against vehicle theft.
Q10: Are OnStar’s Emergency Services Automatically Triggered During an Accident?
A: Yes, in the event of a severe crash, OnStar’s Automatic Crash Response system can automatically connect you to an OnStar Advisor. They can dispatch emergency services to your location, even if you’re unable to respond. The service uses sensors built into the vehicle to alert OnStar during certain types of collisions.
Q11: Is the OnStar Mobile App Compatible with All Smartphones?
A: The OnStar Guardian app is compatible with most modern smartphones. However, compatibility can vary depending on the specific model and operating system of your device. It’s available for download on both the Apple App Store for iOS devices and Google Play Store for Android devices.
Q12: Does OnStar Offer Any Services for Teen Drivers?
A: Yes, OnStar offers the Teen Driver Technology feature, which helps parents monitor and manage their teens’ driving habits. It provides a report on driving metrics like speed, distance traveled, and number of times safety features were activated. This feature also allows parents to set certain limits on vehicle functions.
Q13: Can OnStar Services Help Improve My Vehicle’s Fuel Efficiency?
A: OnStar’s vehicle diagnostics can monitor your vehicle’s engine performance and fuel efficiency. It can provide monthly reports detailing your fuel usage and suggesting tips for improving fuel economy. However, your driving habits and vehicle maintenance will have the most significant impact on fuel efficiency.
Q14: How Does OnStar’s Roadside Assistance Compare to Other Providers?
A: OnStar’s Roadside Assistance covers a wide range of situations, including fuel delivery, lockouts, flat tires, and battery jumps. However, some users have noted that response times can be longer compared to dedicated roadside assistance providers. Costs are also a factor, as OnStar’s fees may be higher than those of other roadside services.
Q15: Can OnStar Services Interface with Other Connected Home Devices?
A: Yes, OnStar’s AtYourService feature integrates with other smart home devices. For example, you can connect your vehicle with a smart garage door opener or smart home security system. It’s crucial to check whether your specific devices are compatible with OnStar’s services.
Q16: How Does OnStar Protect My Personal Information?
A: OnStar has robust data protection protocols in place, adhering to global privacy laws. They use secure communication channels and encryption technologies to protect data transmission. Furthermore, OnStar only shares your data with your consent or as required by law, such as in emergencies or for roadside assistance services.
Q17: Is OnStar Compatible with Electric Vehicles (EVs)?
A: Yes, OnStar is compatible with both electric and hybrid vehicles. Its Smart Driver service can provide information on battery levels, charging times, and can even guide you to the nearest charging station. This makes it an excellent tool for EV drivers wanting to monitor their vehicle’s performance.
A: OnStar’s navigation system utilizes advanced GPS technology, providing turn-by-turn directions with high accuracy. It’s also equipped with real-time traffic updates, helping you to avoid congestion and reach your destination faster. However, like all GPS-based systems, its accuracy can be affected by factors such as weather conditions, tall buildings, or heavy foliage.
Q19: Does OnStar Offer Any Special Services for People with Disabilities?
A: OnStar has a variety of features that can be beneficial to people with disabilities, such as hands-free calling, emergency services, and vehicle diagnostics. However, they don’t have services specifically tailored for individuals with disabilities. It’s best to contact OnStar directly to discuss your specific needs and potential accommodations.
Q20: What Happens If I Sell My OnStar-Equipped Vehicle?
A: If you sell your OnStar-equipped vehicle, it’s essential to notify OnStar to disassociate your account from the vehicle. The new owner can then set up their own OnStar account. Remember, some OnStar services are linked to the vehicle, not the owner, so failing to update the account could provide the new owner access to your information.
Q21: Can I Use OnStar Services in a Rental Car?
A: Some rental car companies offer vehicles equipped with OnStar services. However, access to these services typically depends on the terms of the rental agreement. It’s advisable to check with the rental company about the availability and cost of OnStar services during the rental period.
Q22: What Other Services Does OnStar Offer?
A: Beyond emergency, security, and navigation services, OnStar offers a range of other services. These include the OnStar Guardian app, which extends OnStar’s safety services beyond the vehicle to your smartphone, and OnStar Insurance, an auto insurance program that uses your driving behavior to personalize your rate.
Q23: Can OnStar Services Be Added to Any Vehicle?
A: OnStar services are typically available in General Motors (GM) vehicles. However, OnStar has made some services, like the Guardian app, available to anyone, regardless of the vehicle they drive. For non-GM vehicles, it’s best to consult with OnStar or a car dealer about potential aftermarket solutions.
Q24: Does OnStar Have a Money-Back Guarantee?
A: OnStar used to offer a 30-day money-back guarantee for new subscribers. However, policies can change, so it’s important to check the latest information from OnStar directly or on their official website.