ConnectWise, a prominent provider of business process automation software for IT service providers, MSPs, and technology solution providers, has a broad portfolio of solutions. However, with different user forums reflecting varied price points, understanding ConnectWise’s cost can be a bit puzzling.
Understanding ConnectWise Pricing
ConnectWise offers a myriad of services, each with its own unique pricing structure. From IT documentation and business management to cybersecurity and remote monitoring, the costs can range significantly. Some packages are priced per user, others per license, or based on the number of endpoints managed.
ConnectWise Manage Costs
ConnectWise Manage, the business management platform, is typically priced per user. User reports from various forums suggest that costs range from $25 per user for service desk access, and up to $65 for premium features including Billing and Sales. A standard cost increase of around 10% on contract renewals has also been observed.
ConnectWise Automate Pricing
ConnectWise Automate, the remote monitoring and management (RMM) solution, is often charged per endpoint. The cost can vary, but forum discussions suggest that even with software ownership, maintenance costs can run about $39/user per month. Some users have mentioned cloud licenses as low as $45-$60/user/month.
ConnectWise Control Cost Changes
ConnectWise Control, the remote control and remote access solution, has seen some price hikes. In a recent forum post, users have reported an increase in the cost of licenses from $355 to $420. Standard rates were noted to have risen from $468 to $504 annually, while premium increased from $588 to $624.
Additional Costs and Factors
Besides the costs of the software, some costs are associated with implementation and management. For example, one user reported a $600 cost for ConnectWise cloud implementation based on a three-user base. Other potential costs can come from additional modules or features that are not included in the base package, such as ConnectWise Access Management, priced at $0.30/endpoint/month.
Understanding ConnectWise’s cost structure can be tricky given the number of services and the company’s pricing variability. However, the robustness of their product suite makes them a popular choice for many IT and managed service providers. Despite recent price increases, many users find value in the comprehensive range of services that ConnectWise provides. Therefore, assessing the return on investment for your specific business needs can help determine whether ConnectWise’s pricing aligns with your budget.
Please note, the prices stated in this article were derived from various forum discussions and should be considered approximate. For accurate pricing, it’s recommended to directly consult with ConnectWise or a reliable vendor.
Frequently Asked Questions About ConnectWise Pricing
How does ConnectWise’s price vary with the number of users?
ConnectWise pricing is typically on a per-user basis. For ConnectWise Manage, forum discussions reveal a broad range of costs, with some users mentioning prices of around $25 to $65 per user, depending on the features required. However, keep in mind that as the number of users increases, the cost might not necessarily scale linearly, and the company may offer volume-based discounts.
Are there separate costs for implementing ConnectWise?
Yes, apart from the user-based or license-based fees, implementing ConnectWise may incur additional costs. An example from user forums mentions an estimated $600 for cloud implementation based on a three-user base. This cost can fluctuate based on the size of the implementation, the complexity of your systems, and any necessary customization.
What should I expect in terms of annual cost increases for ConnectWise?
ConnectWise has exhibited a pattern of regular price increases, according to user forums. For example, users have reported an approximate 10% increase on contract renewals for ConnectWise Manage. Recent increases in ConnectWise Control license costs from $355 to $420 were also noted.
How does the pricing work for ConnectWise Automate?
ConnectWise Automate, the RMM solution, is typically priced per endpoint. Forum discussions indicate maintenance costs around $39/user per month, with cloud licenses potentially as low as $45-$60/user/month. However, these rates may vary based on the number of endpoints managed and the specific package chosen.
Are there any additional costs to consider with ConnectWise?
Yes, additional costs can arise from add-on modules or features not included in the base package. For example, ConnectWise Access Management was cited at $0.30/endpoint/month. Always consult with ConnectWise or a trusted vendor for accurate and up-to-date pricing, as these costs can fluctuate based on your business’s specific needs.
What if I need more than one ConnectWise product?
ConnectWise offers multiple solutions, and pricing can vary significantly based on the combination of products you choose. If you require several products, it’s advisable to discuss a bundled price with ConnectWise or your vendor. Some users have mentioned that some ConnectWise products, like Control, are included with others like Automate, potentially providing savings.
Are there any discounts available for non-profit organizations or libraries?
While this information isn’t readily available on user forums, discounts may be offered based on the nature of your organization. Reach out directly to ConnectWise or your vendor to explore any potential discounts.
Does ConnectWise provide a free trial?
While there isn’t definitive information available from user forums, many software vendors, including ConnectWise, typically offer limited-time free trials for their services. This gives potential customers an opportunity to evaluate the product before committing to a purchase. It’s advisable to contact ConnectWise or your vendor to inquire about any available trials.
What is the cost structure for ConnectWise’s cybersecurity solutions?
ConnectWise’s cybersecurity solutions’ pricing can depend on various factors such as the number of users, specific features needed, and other parameters. Given the bespoke nature of cybersecurity solutions, pricing may vary widely. Users should consult directly with ConnectWise or their vendor for accurate pricing information.
How does ConnectWise’s pricing compare with other similar software?
Exact price comparisons can be challenging due to the differences in features, user capacity, and specific business requirements. That said, ConnectWise is considered to be competitively priced when compared to other software solutions providing similar functionalities. Users should perform their cost-benefit analysis and consider the comprehensive value provided by ConnectWise.
Can I change or upgrade my ConnectWise package after purchase?
Most software vendors offer the flexibility to upgrade, downgrade, or modify packages after purchase. Specifics about such adjustments, including potential cost implications, should be discussed with ConnectWise or your vendor.
Are there any cancellation fees with ConnectWise?
Details about cancellation policies or potential fees are typically included in the service agreement. Therefore, it’s important to thoroughly review these documents before committing to a purchase. If such information is unclear, users should seek clarification from ConnectWise or their vendor.
Does ConnectWise offer any loyalty discounts for long-term customers?
Loyalty discounts aren’t commonly discussed in user forums. However, companies often provide some form of incentive for long-term or high-volume customers. It’s best to inquire directly with ConnectWise or your vendor about such possibilities.
What is the cost of ConnectWise’s training and support?
ConnectWise offers comprehensive training and support services to its users. While some basic support is usually included in the subscription cost, extended training programs or premium support services may carry additional charges. Please consult with your ConnectWise representative or vendor for specifics.
As with any software solution, the total cost of ownership might extend beyond the upfront licensing or subscription fees. Factors such as implementation, training, customization, additional modules, and premium support could add to the initial cost. Therefore, it’s essential to discuss these factors with your vendor to understand the full financial implications.
How does contract length impact ConnectWise pricing?
Longer contract terms often come with discounted rates, and users have discussed instances of re-contracting for a higher quantity or longer term for added discounts. However, specifics can depend on various factors, including your business requirements, number of users, and more. Always consult directly with your vendor to negotiate the best possible terms.
Does ConnectWise charge for updates or upgrades?
While basic updates are typically included in your ConnectWise subscription, major upgrades or feature additions could potentially incur additional costs. Be sure to clarify this aspect with your ConnectWise representative or vendor.
What are the costs for non-contract customers?
Pricing for non-contract customers would depend on various factors, including the services used and their volume. Forum users have reported different hourly rates based on the payment method, indicating higher costs for non-contractual work. Always ensure you fully understand the cost structure if you choose not to enter a fixed contract.
Is there a cost difference between on-premise and cloud versions of ConnectWise?
While this is not explicitly mentioned in the forum discussions, typically, cloud versions of software products operate on a subscription basis while on-premise versions might involve higher upfront costs for licenses but lower recurring costs. The best choice would depend on your business model, scale, and IT infrastructure.
Does ConnectWise offer any discounts during sales events?
While not directly mentioned in the forums, many software companies offer promotional discounts during specific sales events or holiday seasons. It would be prudent to inquire about any upcoming sales events when discussing terms with your vendor.
Can you negotiate the pricing with ConnectWise?
While specific details about price negotiations are not explicitly mentioned in the user forums, most software vendors are open to discussions around pricing, especially if it involves substantial volume or long-term commitment. It’s always advisable to communicate your needs and budget constraints to your ConnectWise representative or vendor.
Does ConnectWise have any price breaks for non-profits or educational institutions?
While user forums do not directly discuss discounts for non-profits or educational institutions, many software vendors do provide special pricing for these organizations. For the most accurate information, it’s best to consult directly with ConnectWise or an authorized vendor.
Is ConnectWise’s implementation fee a one-time charge?
Typically, implementation fees are one-time charges that cover the setup and configuration of the software to match your business requirements. However, depending on the complexity of your setup, additional charges may be incurred. It’s recommended to discuss this in detail with your ConnectWise representative or vendor.
How does the number of users affect the cost of ConnectWise?
ConnectWise, like many software solutions, bases its pricing structure on the number of users. This means that as your user count increases, so will your total cost. However, it’s worth noting that some vendors offer volume discounts, which could lower the cost per user as the total number of users increases. Always confirm this with your vendor.
Are there any additional costs for ConnectWise integrations?
Integration with other software or systems may incur additional costs, depending on the complexity and scope of the integration. While some basic integrations may be included in your subscription, complex custom integrations could carry additional charges. Discuss this aspect in detail with your ConnectWise representative or vendor to avoid any surprise costs.
Is there a difference in cost between ConnectWise’s different products?
ConnectWise offers a suite of products, each designed for different business functions. The cost for each product will likely vary based on its specific features, capabilities, and the number of users. For the most accurate pricing, consult directly with ConnectWise or your vendor.
Does ConnectWise offer any form of price guarantee?
Price guarantees or price lock-in clauses are not commonly discussed in user forums. These terms depend on the vendor’s pricing policies and the specifics of your contract. Users are advised to discuss this aspect with ConnectWise or their vendor.